Privacy Policy
Effective Date: January 5, 2025

At Winghoppers, your privacy is our priority. We are dedicated to handling your personal data responsibly and transparently. This Privacy Policy explains how we gather, manage, and safeguard the information you provide when using our travel concierge services (referred to as the “Service”).

Who We Are
Winghoppers is a provider of personalized travel experiences. In this capacity, we act as the data controller for the information you share with us.

Information We Collect
We may collect different types of personal data depending on how you interact with our Service. These may include:

– Personal Identification: Your full name, date of birth, gender, and passport information.
– Contact Information: Email address and phone number.
– Payment Information: Billing details and credit card data.
– Travel Details: Booking history, travel preferences, itineraries, and ticket data.
– Technical Information: Device information, IP address, browser type, and usage activity on our site.
– Communication Records: Messages or inquiries you send us directly.

Why We Use Your Data
Your information is used for the following purposes:

– To complete and manage your travel bookings.
– To provide customer support and respond to your requests.
– To process transactions securely and monitor for fraudulent activity.
– To enhance your user experience and customize our offerings.
– To improve our services, features, and website performance.
– To send you marketing messages, if you’ve opted in.
– To fulfill legal or regulatory requirements.

Legal Grounds for Data Use
We process your data only when justified by one or more of the following legal bases:

– Performance of a contract – necessary for us to deliver our services.
– Legal obligation – required for compliance with applicable laws.
– Legitimate interests – such as fraud prevention, business improvement, and security.
– Consent – where you have given us explicit permission.

Data Sharing
We may disclose your data to trusted third parties, including:

– Travel Partners: Airlines, ticketing systems, and distribution networks for fulfilling travel arrangements.
– Service Providers: Vendors who assist with IT systems, payment processing, marketing, and other support services.
– Regulatory or Legal Authorities: When required by law or to enforce our rights.

We never sell your personal data.

Data Retention
We store your personal data only as long as necessary to meet the objectives outlined in this policy, or to meet legal, regulatory, or contractual obligations.

Your Rights
You have control over your personal data and can exercise the following rights:

– Access – View the data we hold about you.
– Correction – Fix any inaccurate or incomplete information.
– Deletion – Request that we erase your data when no longer needed.
– Restriction – Limit how we use your information in certain circumstances.
– Portability – Request a copy of your data in a commonly used format.
– Objection – Opt out of processing based on legitimate interest or for marketing purposes.

To exercise these rights, contact us directly.

Data Security
We use industry-standard technical and organizational safeguards to protect your data. While no system is completely immune to breaches, we take every reasonable step to secure your information.

International Transfers
As a global service provider, some of your data may be stored or processed in countries with different data protection laws than your own. By using our Service, you consent to such transfers where necessary.

Third-Party Links
Our website may include links to external sites. We do not control and are not responsible for how third parties handle your data. Please review their privacy policies independently.

Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us so we can remove it promptly.

Policy Updates
We may revise this Privacy Policy as our practices evolve. When changes are significant, we will update the policy on our website and, if appropriate, notify you directly.

Contact Winghoppers
If you have questions or concerns about this policy or how your data is handled, don’t hesitate to reach out to us.